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TERMS & CONDITIONS

CUSTOMER CARE

These Terms apply to all orders placed via the online store VELORA WELLBEING.

1. Contracting Party

VELORA WELLBEING
📧 info.velora@gmail.com

2. Orders

Clicking “Buy Now” = binding order.

3. Prices & Payment

Prices shown at checkout include applicable taxes.
Accepted: Credit Card (Visa, MasterCard, AmEx), PayPal, Apple Pay, Google Pay.

4. Shipping

Worldwide shipping. Delivery: 5–25 business days.

5. Retention of Title

Items remain VELORA WELLBEING’ property until paid in full.

6. Warranty

Statutory warranty applies.

7. Liability

VELORA WELLBEING is liable in cases of intent, gross negligence, or health/safety issues. Limited liability applies in other cases.

8. Data Protection

See our Privacy Policy.

9. Governing Law

Jurisdiction = VELORA WELLBEING’ operating country.

10. Contact

📧 info.velora@gmail.com

PRIVACY & SAFETY

At VELORA WELLBEING, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

  • Personal Data: Name, billing/shipping address, email, phone number, payment details

  • Device Info: IP, browser, device type, time zone, cookies

  • Order Info: Products purchased, order history, preferences

2. How We Use Your Data

  • Process and deliver orders

  • Send transactional and promotional communications

  • Improve website and services

  • Comply with legal requirements

3. Sharing Your Information

We only share data with trusted providers:

  • Payment processors (Stripe, PayPal, Apple Pay, Google Pay)

  • Shipping/logistics partners

  • Marketing/email platforms (e.g., Klaviyo)

  • Analytics tools (Google Analytics)

👉 We never sell your data.

4. Data Retention

Kept as long as necessary for business or legal reasons.

5. Cookies

Used for browsing experience and targeted ads (can be disabled in browser).

6. Your Rights

Depending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data.
📧 info.velora@gmail.com

7. Security

Industry-standard security to protect against unauthorized access.

8. Updates

Policy may change over time — please review regularly.

9. Contact

📧 info.velora@gmail.com

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

  • Offline Payments

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